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Martin Lodge On Different Tracks : Designing Railway Regulation in Britain and Germany
The governments of several countries are in the process of reforming their regulatory regimes for the railways, and there is much debate about the appropriate regulation of transport in general and railways in particular--especially in light of...
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Campbell R McConnell, Stanley L Brue, David Macpherson Contemporary Labor Economics
The sixth edition of Contemporary Labor Economics focuses on the "new" labor economics and provides updated material on a range of public policy issues. Chapter summaries and listings of key terms increase the book's accessibility. ...
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Edward D. Gagnon, Gregory D. Ward The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day
Customer service is the only true differentiating factor for the future. Only those managers, only those organizations that have a service strategy, a plan for success, have the opportunity to differentiate themselves from others. Those are the...
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Roger A. McCain Agent-Based Computer Simulation of Dichotomous Economic Growth (ADVANCES IN COMPUTATIONAL ECONOMICS Volume 13)
Agent-Based Computer Simulation of Dichotomous Economic Growth reports a project in agent-based computer stimulation of processes of economic growth in a population of boundedly rational learning agents. The study is an exercise in comparative...
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Harry E. Chambers, Robert Craft No Fear Management: Rebuilding Trust, Performance and Commitment in the New American Workplace
No Fear Management tackles the problem of what the authors dub "Third Reich Management." You'll learn the signs of abusive management styles and how they can not only destroy the morale of a company, but how they can decrease its profits as well....
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Paul Belliveau, Abbie Griffin, Stephen Somermeyer The PDMA ToolBook for New Product Development
Practical cross-functional coverage of the entire product development process from idea generation through delivery of the final assembled product. * Includes sections on benchmarking and changing your new product development process and...
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John Case Open-Book Management: The Coming Business Revolution
"Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The companies described in this book are decades ahead of the reengineers -- and you don't need to be a Bill...
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Chris Lytle The Accidental Salesperson: How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
Author Chris Lytle had modest career aspirations. He merely wanted to be the next Walter Cronkite. But instead of being offered a job in the newsroom, he was offered a job in the sales department. He took the sales job and became an "accidental...
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Walter N. Alerich, Jeff Keljik Electricity 3: Power Generation and Delivery
The third book in Delmar's Electricity 1-4 series, Electricity 3: Power, Generation and Delivery, 7th Edition introduces readers to DC and AC generation and distribution of power, including 3-phase power and transformers. Both AC and DC generators...
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Jan Maes, Marc Vercammen Digital Audio Technology: A Guide to CD, MiniDisc, SACD, DVD(A), MP3 and DAT
An expert team from SONY Europe explains the technology behind today's major digital audio consumer products, including the Compact Disc, MiniDisc, Super Audio CD, DVD-Audio, MP3 and Digital Audio Tape. Beginning with a fascinating overview...
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A. Coskun Samli In Search of an Equitable, Sustainable Globalization : The Bittersweet Dilemma
Globalization is often described as "Darwinism on steroids" and is a force to be reckoned with. Its goal to improve the economic status of underdeveloped areas of the world is noble enough, but left unchecked, globalization is not always fair and...
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